FAQ’s

Welcome to Pinaq, a U.S.-based eCommerce store offering premium sofas designed to bring comfort, style, and functionality to your living space. We want you to shop with confidence, so we’ve answered common questions about our products, shipping, payments, orders, returns, and customer support.

Products

What products does Pinaq sell?

Pinaq specializes in premium sofas designed for customers looking to enhance their living spaces with comfortable and stylish furniture. Please review each product page for specific materials, features, dimensions, colors, and other available specifications.

Where can I find sofa dimensions?

Product dimensions are provided on the applicable product page whenever available. We recommend reviewing the listed dimensions carefully before ordering to ensure the sofa fits your intended space, doorway, and room layout.

Shipping & Delivery

Does Pinaq offer free shipping?

Yes. Pinaq offers free shipping on eligible U.S. orders. Available shipping information and any applicable terms are displayed during checkout.

How long does order processing take?

Orders are generally processed within 1–2 business days after the order is successfully placed.

How long does shipping take?

After processing, standard shipping generally takes 5–7 business days.

Does Pinaq ship internationally?

No. Pinaq currently ships within the United States only. International shipping is not currently available.

Can I track my order?

Yes. Once your order has shipped, tracking information will be provided by email when available. You can use the tracking information to monitor your package’s delivery progress.

What should I do if my package is delayed or lost?

If your package appears significantly delayed or is reported as lost, contact Pinaq Customer Support. We’ll help review the available shipping information and assist with the next steps.

Orders

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible. Because orders may enter processing quickly, we cannot guarantee that changes can be made after processing has started.

Can I cancel my order?

You may request an order cancellation as soon as possible after placing your order. If your order has already entered processing or been shipped, cancellation may no longer be possible. Contact Customer Support for assistance.

What if I receive a damaged or incorrect sofa?

If your sofa arrives damaged or you receive an incorrect item, please contact Pinaq Customer Support promptly. Include your order information and photos of the issue when appropriate so we can help resolve the problem.

Payments & Security

What payment methods does Pinaq accept?

Pinaq accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is payment processing secure?

Yes. Pinaq uses secure payment processing systems designed to help protect your payment information during checkout.

How does Pinaq protect my payment information?

Payment information is handled through secure payment systems. For your protection, never send complete card numbers, security codes, passwords, or other sensitive payment information through email or other unsecured communication channels.

Returns & Refunds

Does Pinaq offer returns?

Yes. Eligible purchases may be returned within 14 days, subject to applicable return requirements and product conditions. Please contact Customer Support before sending a return.

How long does a refund take?

Once an approved refund has been processed by Pinaq, refunds are generally processed within 1–2 business days. The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Confirmation & Customer Support

What if I don’t receive my order confirmation email?

First, check your spam, junk, promotions, or filtered email folders. If you still can’t find your confirmation email, contact Pinaq Customer Support so we can help verify your order.

How quickly does Pinaq respond to customer inquiries?

We aim to respond to customer support inquiries within 1 business day during regular business hours.

How can I contact Pinaq?

Phone: +1 478 923 4594
Email: support@pinaq.shop
Address: 2620 Watson Blvd, Warner Robins, GA 31093, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Why Choose Pinaq?

Why should I choose Pinaq for a sofa?

Pinaq combines premium sofas, convenient U.S. shipping, secure payment processing, straightforward policies, and responsive customer support. Our goal is to provide a simple and trustworthy shopping experience from product selection through delivery.

What makes Pinaq customer-focused?

We believe customers deserve clear product information, transparent shipping expectations, secure checkout, and accessible support. From order processing and tracking to returns and refunds, we aim to make every step of your shopping experience straightforward and convenient.

Still Have Questions?

Our Customer Support team is here to help with product information, sofa dimensions, orders, shipping, payments, returns, and other questions.

Phone: +1 478 923 4594
Email: support@pinaq.shop
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Pinaq — Premium Sofas, Straightforward Service, and Customer-Focused Support.